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Friends and Family Test

 

NHS England

Did you know you can now have your say to help improve more services across the NHS?

 

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.  It's already in use in many parts of the NHS and is expanding to a lot more.

You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn't take long and you don't need to give your details on your feedback form.

Look for details in the reception or waiting room.  You can ask a member of staff how you can take part.  Or you can complete the questionnaire on line - simply click the Friends and Family link under Have Your Say on the right and it will take you straight to the questionnaire.

For more information about the Friends and Family Test from NHS England please see the link below. 

The NHS Friends and Family Test

www.nhs.uk/friendsandfamily

For results for Carnewater please see below.

In the period from January 16 to March 16 the responses were as follows:

For the statutory question "How likely are you to recommend Carnewater Practice to your friends and family?"

75% were likely or extremely likely to recommend Carnewater Practice to friends and family members.

1% were either unlikely or extremely unlikely to recommend Carnewater Practice.

1% were neither likely nor unlikely to recommend Carnewater Practice.

For the supplementary question "how likely are you to tell your friends and family about Carnewater Practice Patient Group (CPPG)?"

60% were either likely or extremely likely

16% were either unlikely over extremely unlikely

16% were neither likely nor unlikely

30% didn't know there was a Carnewater Practice Patient Group

 In the period from September 2015 to December 2015 the responses were as follows:

For the statutory question "How likely are you to recommend Carnewater Practice to your friends and family?"

85% were likely or extremely likely to recommend Carnewater Practice to friends and family members.

4% were either unlikely or extremely unlikely to recommend Carnewater Practice.

6% were neither likely nor unlikely to recommend Carnewater Practice.

For the supplementary question "how likely are you to tell your friends and family about Carnewater Practice Patient Group (CPPG)?"

51% were either likely or extremely likely

19% were either unlikely over extremely unlikely

16% were neither likely nor unlikely

7% didn't know there was a Carnewater Practice Patient Group

In the period from December 2014 to August 2015 the responses were as follows:

For the statutory question "How likely are you to recommend Carnewater Practice to your friends and family?"

86% were likely or extremely likely to recommend Carnewater Practice to friends and family members.

6% were either unlikely or extremely unlikely to recommend Carnewater Practice.

5% were neither likely nor unlikely to recommend Carnewater Practice.

For the supplementary question "how likely are you to tell your friends and family about Carnewater Practice Patient Group (CPPG)?"

59% were either likely or extremely likely

10% were either unlikely over extremely unlikely

15% were neither likely nor unlikely

15% didn't know there was a Carnewater Practice Patient Group



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