This practice now offers a video GP service – LIVI – to all our patients. To access the service, simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available in the evenings and weekends. Get the LIVI app here: https://bit.ly/2KySedD
CHANGE TO PRACTICE OPENING HOURS
As from the 1st October Carnewater Practice will be closing Monday - Friday between 1pm - 2pm.
GDPR - IMPORTANT INFORMATION, Please Read
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The regulation applies from 25th May 2018 and will apply even after the UK leaves the EU. Please follow the link below for more information.
NEW GP TRAINING
Carnewater is proud to announce from August we are training two new GP's. They will be with the practice for the next year and will be a valuable addition to our clinician team.
Clearly when a new member of the team arrives they have lots to learn and will require support and supervision from the existing Carnewater team. For a couple of weeks this may impact on you being able to make appointments with a clinician of your choice as they may be working with our new trainees. We hope that you will understand. Clearly if your health need is urgent we offer on the day appointments with our nurse practitioners and there is the opportunity for your urgent health issues to be assessed by our duty GP.
We hope that through their experience and training at Carnewater the NHS will benefit from two new GP's.
Text Reminders - IMPORTANT CHANGE
We have introduced a TEXT reminder service for patients.
This means if we hold a mobile phone number for you, we will use this to send you appointment reminders or messages by text. You can cancel your appointment if you no longer need it from your phone.
Please note that it is important to ensure that your contact details held by the practice are up to date and accurate.
You can do this on line via our website, www.carnewaterpractice.co.uk or please let Reception know your up-to-date details.
Online Services - ENROL NOW!
Did you know you can make and cancel appointments, order repeat medication, and view a summary of your medical record on line? From your phone, tablet or PC? You have to be enrolled for this service (to ensure security and confidentiality) so please ask at reception for details of how to enrol.
Free Fitness Videos!
Use the search facility above to gain access to a wide range of FREE videos on fitness and strength from NHS Choices - they're really worth a look! Click on the "Our Services" tab above and it will take you to the link.
There is help and advice available on this website for you and your family's health, and with minor illnesses. Please have a look in the section at the bottom of the page for help and advice with colds, coughs, tummy upsets etc.
When calling to make an appointment, you will be asked some questions by our specially trained receptionists, so that we can ensure you are dealt with promptly by the most appropriate person. Please note our reception staff are bound by the same rules of confidentiality as our doctors and nurses, so please give as much information as you are able and are comfortable with - they are asking on behalf of the GPs. Please also see the article from WHICH? magazine, which has excellent tips for getting the most out of your 10 minute appointment with your GP - the article can be found under the "Our Services" tab above under "Make the most of our Appointment". Thank you.
What happens when I am referred to as Specialist?
NHS England have produced a leaflet which tells you what happens and what to expect when your GP refers you to a specialist. Its very useful with lots of information that will help, so please have a look. It can be found under the "Our Services" tab above under "Referrals"
Carnewater Practice Patient Group
We have an active and award-winning Patient Participation Group here at Carnewater, who represent our patients and help and advise the practice with developments to services. Please see the links on the Home Page in the red coloured section for more information, and how to become part of the group.
Diabetic Patients - National Diabetes Audit (NDA)
This practice is taking part in this important national project about diabetes care and treatment in the NHS. To take part you GP practice will share information about your diabetes care and treatment with the NDA. This type of information and how it is shared is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes. For further information please follow this link http://content.digital.nhs.uk/nda and read this leaflet http://content.digital.nhs.uk/media/15870/Leaflet---Information-for-People-With-Diabetes/pdf/Patinfo_CoreAudit17_leaflet_v6.pdf
If you do not want your information to be used, please inform the receptionist, your GP or nurse. This will not affect your care.
Help, Support and Charities
There are details of support groups, charities and events at the bottom of the page. If you need help or support please see what is available locally - there is a lot going on!