PATIENT NOTICE - BOOKING APPOINTMENTS FROM 12TH DECEMBER 2016
Starting from 12th December 2016 the receptionists will be asking each patient a couple of questions regarding the appointment you are wishing to book. These questions have been set and approved by our GP's to enable you to be seen by the post appropriate clinician within the best timescale.
You can be assured that all communication is dealt with in the strictest of confidence.
Our aim is to help support you and deal with your enquiry in an efficient timely manner.
BERRYCOMBE CAR PARK RE-OPENS TO PATIENTS AND VISITORS TO CARNEWATER PRACTICE
The Council has agreed to make Berrycombe Car Park available to patients and visitors to Carnewater Practice between the hours of 8.00am to 18.00pm. The car park signs will change to permit holders only from 18.00pm to 8.00am.
RETIREMENT OF DR HIGNELL
As many of you will know, Dr Hignell is retiring from Carnewater Practice at the end of March. I am sure you will join with us in wishing him and happy, healthy and very long retirement.
We are very pleased to announce that Dr Dale Staff is joining the practice from Monday 20th February. Dr Staff is an experienced GP and he is looking forward to getting to know the practice and its patients. He will be working on Mondays, Tuesdays and Thursdays. Welcome Dr Staff!
New Staff Member Joins the Team
We are delighted to welcome GEORGE KEMPNY to the team. George is a very experienced Pharmacist, and is joining the team to help deal with medication queries and reviews. He will be speaking to and seeing patients to deal with their queries and helping the GPs with reviews. We are sure he will be great addition to the Carnewater Team - Welcome George!
MAJOR ROADWORKS IN BODMIN
There are major roadworks in Bodmin which are expected to last at least 11 months. The works will include road closures, and diversions which will change regularly.
ON-LINE SERVICES FOR PATIENTS
All patients registered with us have a named GP. For more details about this please click the link on the right of this page under Further Information.
To see our annual report please click on the Patient Group link on the right below, and then click on the Annual Patient Participation Report tab. You can see what your Patient Group have achieved this year, and how they help shape services and work with the practice to achieve this. If you are interested in joining the group, please contact the secretary - details also on the patient group link below.
Are you a carer for someone with dementia? There is a walking group in Bodmin for dementia sufferers, their families and carers. For more information please click the button below right "Dementia Walks" under Further Information.
Carnewater Practice has recently been inspected by CQC, and we are pleased to announce that we have been rated as "GOOD" across the board. If you'd like to read the findings of the inspection team then please see the link below.
NHS 111 launched in Cornwall and the Isles of Scilly on 4 February 2014. The easy to remember number replaces NHS Direct’s 0845 4647 service and should be called if the surgery is closed and if medical help is needed fast but it's not a 999 emergency. The service will be provided by South Western Ambulance Service NHS Foundation Trust (SWASFT), which already runs the 111 service in Devon, Dorset and Somerset. If you need medical advice then please call 111.
Calls to the NHS 111 service are free from both landlines and mobile phones with a contract. (Pay as you go mobiles do have to have at least 1p credit to get through to 111)
If you have a life threatening medical emergency please dial 999.
Are you aged between 40 and 75? If so you are entitled to a FREE NHS Health Check. Please see the information under the Clinics and Services tab above.
The results of our survey are now available for you to view. Please see the link below to view the Survey Report. We like to thank Carnewater Practice Patients Group for their help and support with this survey, and also to all the patients who took the time to complete our questionnaire.
CARNEWATER PRACTICE PATIENTS GROUP
CPPG latest newsletters are available. This group is run by the patients for the patients and is for patients at both sites, so take a look. Go to the Patient Group link below and see the tab headed "newsletters and minutes" - Happy reading!
Do you want to manage your weight, but don't want to join a group?
Or do you have a child between 7 and 13 years who is above a healthy weight?
Take a look at the Weight Matters website to find out more about local services that are available to you - see the WEIGHT MATTERS link below
You can now register on line - follow the "Register Now "link below
After running our emergency team for several months, we feel the new structure has benefited both staff and patients.
Can we remind you that the service is for URGENT appointments, for conditions that have come on recently or got worse and cannot wait for another 1-2 days.
There is no specification as to whom patients will see as this is decided on by details given on booking.
If you do not wish to disclose information to our Reception team on booking then no appointment will be made without a call back first.
If you attend our duty clinic, be prepared to wait. All times given are approximate, as emergencies are unpredictable and we cannot anticipate exact times.
Dr Alison Nankervis
You can now book an appointment on line.
Appointments are available from 8.10 am to 6pm Monday, Tuesday, Wednesday, Thursday and Friday. We also offer appointments on alternate Saturday mornings - this wide range of appointment times gives our patients the opportunity to come to the surgery at a time to suit.
Here at Carnewater Practice, we offer a wide range of appointments at times to suit you and your family. We do our best to accommodate your requirements where we are able. If you need to see someone urgently you will always be able to, although it may not be your usual doctor or nurse. We offer a mix of appointments, some of which can be booked on the day, and some which can be booked ahead thereby offering a wide choice to help to cater for all our paitents’ needs.
Same day appointments can be booked by telephone or in person from 8am each day. You can also book an appointment up to a week ahead or more if your doctor has requested this, enabling you to organise your diary to suit you. You can also book appointments on a Saturday morning if you find it impossible to attend during normal surgery hours—please ask one of our receptionists for more information, or book on line. When you call the surgery the receptionist will ask you a couple of questions regarding the appointment you are wishing to book. These questions have been set and approved by our GP's to enable you to be seen by the most appropriate clinician within the best timescale. You can be assured that all communication is dealt with in the strictest of confidence. Our aim is to help support you and deal with your enquiry in an efficient timely manner.
Appointments for both surgeries can be made by telephoning 01208 269988. Lines are open from 8.00 am. Or you can book your appointment on line - please follow the link above. PLEASE NOTE - Online booking is only available for DOCTOR and Nurse Practitioner appointments at present. Nurse appointments online coming soon!
Please phone as early as possible if you wish to be seen on the day, and you will normally be offered an appointment the same day. If you wish to see a particular doctor or nurse we will try to accommodate your request, but an alternative will be offered if not possible.
Monday 8am to 1pm (Closed for training between 1pm-2pm) 2.00pm to 6pm
Tuesday 8am to 1pm (Closed for administration between 1pm-2pm) 2.00pm to 6pm
Wednesday 8am to 1pm (Closed for administration between 1pm-2pm) 2.00pm to 6pm
Thursday 8am to 1pm (closed for administration between 1pm-2pm) 2.00pm to 6pm
Friday 8am to 1pm (Closed for administration between 1pm-2pm) 2.00pm to 6pm
Saturday 8am to 11am alternate weeks
This practice now offers a video GP service – LIVI – to all our patients. To access the service,
simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You
can get medical advice, prescriptions and referrals by video, with appointments available in the evenings and
even at weekends.
The surgery is open from 8.00am to 6pm on weekdays with the exception of Mondays when we close from 1-2.30pm. We offer a range of appointment times throughout the day from 8.10am to 6pm including over lunchtime. We also offer appointments at Bodmin on Saturday mornings for patients who are unable to attend at other times; appointments for these extended hours are available to book on line as well as by telephone. Please note there is no on site parking—There is a public car park on Berrycombe Road, and there is a lay-by at the front of the building which allows level access to the surgery. For Blue Badge holders there are 2 spaces in the car park attached to the building, and access to the surgery is via a lift.
HOW TO MAKE AN APPOINTMENT
Telephone 01208 269988 or follow ON LINE BOOKING LINK (You must enrol for this service - see Reception for details).
Appointments can be booked on the day or a week ahead with the clinician of your choice if this is possible.
If your appointment request is urgent and there are no longer appointments available that day please say so and we can arrange to have our duty doctor call you back.
We offer a range of appointment times for both doctors and nurses. Please see below for more information.
Monday, Wednesday and Friday mornings.
Times of surgeries vary
Please ring 01208 269988 to check or BOOK ON LINE
Nurse Appointments at Lewannick
Times vary so please ask reception or look on line
There are a few housebound patients who cannot get to the surgery and for whom we can offer home consultations. If you request a home visit a doctor will telephone you to assess your need and to determine whether your request can possibly be dealt with in another way. Where possible we prefer to see our patients at the surgery as consultations at the surgery are more effective. Visits are time consuming, prevent a doctor being available for emergencies and the doctor may be unable to examine the patient properly at home.
Visits are difficult to fit in during a doctors busy working day so please, if you think a visit is necessary, please telephone as early as possible, preferably before 10am. A doctor will phone you back to discuss your request.
TELEPHONE 01208 269988
We offer additional appointments, outside our usual opening hours in order to improve access for those of our patients who have commitments during the normal working day which prevent them from being able to attend routine appointments. We try to ensure that these appointments are only used by those people who really can’t come in at any other time, and we would ask for your co-operation in this—If you can get in during our normal opening time please leave the weekend appointments for those who cannot.
These appointments are available on alternate Saturday mornings - see our opening hours. Please contact our reception on 01208 269988 for full details of dates and times, or check via our online booking service.
If you feel you have a need for an appointment at a weekend and have difficulty attending appointments during the weekday working hours please contact the reception on 01208 269988 or follow the link to book online.
The surgery switchboard is closed on weekdays between 1830pm and 0800am, at weekends and on bank holidays.
You can access GP care when we are closed if you have an urgent medical problem that cannot wait until we are next open. Please telephone NHS111 on 111 - simply dial 3 ones. Calls to the NHS 111 service are free from both landlines and mobile phones with a contract. (Pay as you go mobiles do have to have at least 1p credit to get through to 111).
If you need to be seen by a GP you will either be given an appointment with the Out of Hours GP service, or if you are too ill a GP from the service will visit you.
Please DO NOT go to A&E unless you have had a significant accident or your health concern is a genuine emergency.
There is a minor injuries unit a Bodmin Hospital for less serious injuries.
Please remember that the out of hours service is for urgent medical problems that cannot wait until the next day. All calls are recorded. If you have a dental emergency please contact the Dental Helpline number below.
If the patient is seriously ill or unconcious then please call 999 - all calls to 999 are recorded and traced .
OTHER USEFUL CONTACTS
Dental Helpline: 0800 371192 or Emergency Dental Service: 01872 354375 - for details see http://www.kernowccg.nhs.uk/get-info/choose-better/dental-services/
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