- You will be treated as an active participant in the care you receive and your doctor will discuss your condition with you and explain the reasons for any treatment.
- You will be treated with courtesy and respect.
- We will visit you at home if you are too ill to come or be brought to the surgery. For more information, please visit the Home Visit page.
- You have the right to be referred to a specialist or to have a second opinion.
- If we believe you need to see a specialist, we will discuss this with you and make the necessary arrangements.
- We will respect your right to see your computerised and written medical record.
- Whenever possible we will give you at least 24 hours’ notice of any surgery or clinic cancellation.
- We will maintain appropriate medical records.
- We will review your repeat medication at least once a year and if you wish to discuss any aspect of this, we will be pleased to do so.
- We will explain the main purpose of any drugs which are prescribed for you, and will tell you about significant or likely side-effects.
- All adult patients requiring an intimate examination involving: genitalia, rectum or female breasts will be offered a chaperone. Chaperones are volunteer members of administrative staff who have received enhanced training.
Being a patient means that you have responsibilities too.
- We expect you to treat all of the staff of the practice with courtesy and respect.
- Examination and treatment facilities are better at the surgery, and the less time a doctor spends travelling the more time is available for patients. Please do not ask for a home visit unless absolutely necessary for medical reasons. If we feel a home visit is not appropriate, we will advise you to come to the surgery.
- Please do not disturb the doctor outside normal surgery hours for routine or trivial matters.
- Please remember that the doctor of your choice will not always be available, as doctors may have other responsibilities in addition to doing surgery consultations.
- Please be punctual: arriving late causes delay for other patients. If we are running late, please remember that next time it could be you who needs extra time or your home visit which is causing the delay.
- Please remember that it takes time to arrange for you to see your records, and you may be charged a sum to cover our costs.
- Please tell us promptly if you no longer need or cannot keep your appointment, so that it can be offered to another patient and not wasted.
- Please tell us immediately if you change your name, address, telephone number etc.
- You should not expect a prescription every time you visit the doctor. Please take your medicines as directed by the doctor, and if you choose to stop taking them, it is sensible to let the doctor know.
- You have the right to move to another practice at any time without giving a reason. However, we hope that you will give us the opportunity to discuss any difficulties at an early stage.