Important message about the Coronavirus (COVID-19) pandemic

Lewannick Branch Updated Opening Hours

The Lewannick branch will now only be open on Mondays, Wednesdays and Fridays between 11:00-13:00 until further notice.

The practice will only be open for patients to collect prescriptions.

Important Message about the Coronavirus (COVID-19) Pandemic

The WHO have identified this outbreak as a pandemic and therefore the practice will start to enact our pandemic plan. From Monday 16th March the practice will be making a number of changes to the way we operate. The changes are to reduce the impact that Covid-19 has on our community in Bodmin and the surrounding area. We hope you will support us at this time in our efforts to contain this outbreak.

Appointments

For appointments we will operate a ‘total triage’ system. This means that when you call surgery to make an appointment you will be asked to give a contact phone number and will then be called back by a Doctor or Nurse. We aim where possible to manage your problem on the telephone or by video consultation. Video consultations are available but you will need access to a smart phone.

These steps are to reduce your risk of exposure to the virus. This will also reduce the risk of the virus spreading unknowingly to other patients; especially the unwell and vulnerable patients who may need to continue to attend the surgery for other reasons.

We will aim to call you back as soon as we can but please bear with us. It will be a great help if you can try to remain available on your phone in an area with signal. The call will be from an ‘unknown’ number.

If, after your telephone assessment, you do need to attend the surgery we will operate a separation system with different areas of the practice for those patients with respiratory symptoms (but who do not fit the exact criteria for Covid-19) and those without. We remind you that if you are concerned that your symptoms may be that of Covid-19 you should use the online 111 service.

Remember. Please do not attend the surgery without first contacting us by telephone as reception will not be able to help you.

When considering calling:

  • First, please consider if your call is completely necessary as due to increased pressures routine matters may take longer to deal with.
  • Remember, we are able to respond to administration and clinical queries via our website.
  • If you have fever with and flu or cold like symptoms such as runny nose, cough, sore throat, shortness of breath then please use the NHS 111 online assessment service at https://111.nhs.uk/covid-19 or if more urgent NHS 111 directly.
  • If then advised to contact your GP then please ring first as advised.
  • If an appointment is needed you will be seen in a separate area of the surgery away from other vulnerable patients.

If you know of a friend or relative who may not receive our text messages or have access to the internet please could you contact them and share this information. We are happy and would encourage for this information to be shared on social media.

Booked Appointments

GP Appointments:

If you already have an appointment at the surgery in the next few weeks, please do not attend. We will change these to telephone appointments. The doctor will aim to contact you as close to your appointment time as possible. If, at the call a video assessment is needed then it is available. After the call, if it is felt a face to face appointment is still needed then they will arrange that with you at the time.

Nurse Appointments:

If you have an appointment with the treatment room nurse for dressings or blood test, at the moment please keep that appointment. However we will need to confirm if you are suffering with any symptoms before your attendance.

Please do not attend if you have any cough or cold like symptoms without calling us first.

Other types of appointments with the nurse may be able to take place by telephone or video so we will contact you in advance.

Repeat Prescriptions

Patients who are well with no symptoms of COVID19 can call at the practice to collect their repeat prescriptions. They will be let into the practice to collect items.