Important Update About The Coronavirus (Covid-19) Pandemic

Help reduce the spread of coronavirus by consulting with your GP online.

This is our second update on services provided Carnewater Practice during this Covid-19 pandemic.

Cases of Coronavirus continue to occur in Cornwall and it is likely that this will be the case for the foreseeable future. The focus of the practice, along with the rest of the NHS, is to continue to provide rapid, safe and effective health care for our patients while continuing to keep them safe by limiting their contact with other patients.

Social distancing rules mean that our capacity to see patients face to face in the surgery remains very limited. Many of those who do need to come in to the surgery are in the high risk and very high risk categories.


For appointments we will continue to operate a ‘total triage’ system. This means that when you wish to access healthcare at the surgery you will need to consult with a nurse or Dr before you can make a face to face appointment. This has been a national change to the way general practice operates.

From June 1st we will be taking the next step in our Cornonavirus plan and will be introducing an online consultation system called eConsult. This is in line with the NHS plan for general practice.

What are online consultations?

Online consultations are a quick and convenient alternative to visiting your GP surgery in-person. They allow you to access the surgery using a smartphone, tablet or computer.

Where patients are able from this date we ask that instead of contacting the surgery, you go to our website or use the NHS app to fill in a short online form. You can use the form to:

  • Ask about an existing condition or medication
  • Ask about new symptoms
  • Get information about your condition and how to treat yourself
  • Discuss a test result and request sick notes.

You will get a response for any medical query by the end of the next working day. This might be advice on what to do next through an electronic message, telephone call or video call. While many medical enquiries can be resolved this way, if you need a face-to-face appointment with a Dr or Nurse, we will contact you to arrange this.

What if I don’t have a device or internet access?

If you don’t have access to the internet, or you are not able to for medical reasons, you can still contact the practice via phone and speak to a member of staff who can complete the form on your behalf. Contact us for more information.

What are the benefits of consulting online?

By reducing the numbers of patients who attend the practice face-to-face, we can help reduce the risk of people being exposed to and/or spreading coronavirus. Online consultations are also a quick, easy and convenient way for you to access the practice. You can complete the form wherever you are, 24-hours a day avoiding unnecessary trips to the surgery. This will avoid long waits for calls to reception.

Over 1,000 practices in the UK already offer patients the opportunity to consult online and more than a million people have submitted online consultation forms. All practices will be required to offer online access to GP services by 2021.

Should I consult online if my condition is life-threatening or serious?

No. If your condition is life-threatening, you should dial 999. This would include a heart attack or stroke, severe breathing difficulties, heavy bleeding or severe injuries.

If you need medical help or advice fast (for example, if your symptoms are serious but not life-threatening) dial 111 or go online to

What should I do if I think I might have coronavirus?

The symptoms of coronavirus are (among others):

  • a cough
  • a high temperature
  • shortness of breath
  • loss of sense of smell or taste.

If you think you have coronavirus or think you’ve been in close contact with someone with confirmed coronavirus, dial 111 or use the coronavirus online service –

If you do decide to ring the surgery please be patient with our receptionists. We have asked them to signpost you to use the online form where you are able to.

If, after your online or telephone assessment, you do need to attend the surgery we will operate a separation system. Patients with Covid type symptoms are currently seen at a separate site at Bodmin Hospital by one of the practice team.

HMC Clinics

Our nurse led health management team have continued to support those with long term conditions such as Diabetes and COPD. They are prioritising those with greatest need and those who can be contacted remotely.

Repeat Prescriptions

Patients who are well with no symptoms of COVID19 can call at the practice to collect their repeat prescriptions if they use our dispensary. Other patients who use pharmacies must arrange for an electronic EPS prescription to be sent to their pharmacy and should not attend the surgery.

Lewannick Branch Updated Opening Hours

Due to the current situation with COVID-19 we will be offering a dispensary only service at Lewannick Branch surgery on Wednesday and Fridays between 10am-12.30pm, the Monday service has discontinued.

Finally we would like to thank you for your patience and support at this difficult time. The way the people of Bodmin have responded and adapted to the changes we have introduced has been quite remarkable and we at the surgery are all extremely grateful.

The Carnewater Team