Urgent Update Regarding our Service for Patients

Dear Patients

We would like to update you on some urgent but hopefully short-term changes. As you may be aware the country and the NHS is at the peak of the COVID-19 pandemic and Cornwall is no exception. The COVID-19 infection rates for Cornwall are the highest that we have seen since the start of the pandemic. You may have seen reports of the very high rates Bodmin is currently experiencing.

As well as supporting our patients, our colleagues are also being affected. All this is happening while we are offering the largest vaccination programme the NHS has ever delivered. We want to deliver the vaccines to you and your families, as quickly and safely as possible.

To help us do this national guidance has advised us to reduce all non-urgent work. Bodmin practices will remain open. We will continue to offer urgent and emergency appointments.

But we need your continued support and ask for your patience during this challenging time.
Please do not contact your GP surgery for routine appointments or check-ups if at all possible. Alternative ways you can seek medical advice and treatment include the NHS website, and your community pharmacy, who can offer expert information and provide medication for many conditions. We continue to be available for urgent appointments.
Other services like cervical smears, baby immunisations and urgent dressings will continue as normal.

Please use our online econsult service or telephone in the first instance and do not attend the surgery in person unless you have been asked to do so.

If your condition is life-threatening always call 999. For urgent but not life-threatening conditions you can always contact 111, if your usual GP is not available. 111 provides advice and can also direct you to a local service and will let them know you’re on the way.

Anyone due to have an outpatient appointment at the Royal Cornwall Hospitals Trust can check on waiting times and if you are concerned about the time you are waiting for your appointment please call the Elective Care hotline on 0800 0357777.

We appreciate that this is a challenging time but please be reassured we are all working as hard as we can to look after you. By following lockdown rules together and with your continued support to help us continue to look after our most poorly and vulnerable we will make it back to the path of normality.

Thank you for your help and understanding.